我们的医生关注您孩子的身体健康，我们的客服代表帮助您处理医疗保险的相关事宜, 作为中国一流的国际儿童医院，我们将提供全方位的服务。
我不知道自己的保险公司是否与新世纪儿童医院有直付协议，我该怎么做
I don’t know if my insurance company has Direct Billing Agreement with NCICH, what should I do?
您可以在新世纪官网查阅直付保险目录，如果上面没有查阅到您的保险公司，还可以在就诊前先联系我们工作人员再次确认。
A: You can check the direct billing insurance list on our Corporate Websites. If you do not find your insurer in the list you can always contact our staff for confirmation.
我的保险在新世纪儿童医院没有签订直付协议，怎么办？
If my insurance don’t have any Direct billing agreement with NCICH, what Can I do？
如果是门诊，您需要自己支付费用，然后自行向保险公司申请事后理赔。如果是住院，为了给您提供最大的便利，我们会努力先联系保险公司索取预授权和担保函，但是如果保险公司拒绝提供，您还是需要自己支付，我们会提供发票和所需病历资料给您用于事后理赔。
A: For outpatient services, you need to pay first and submit claim to insurer for reimbursement. For inpatient services, providing you with most convenience, we would try to contact your insurer to seek pre-authorization and GOP(Guarantee of Payment) for the hospitalization, but, if your insurer refused to provide, you will be required to settle outstanding bill before discharged. We will issue the hospital invoice with fully medical reports for you to submit reimbursement claim.
Do I need to take my insurance Card and ID card/Passport？
是的，由于不同的保险公司的要求不一样，我们建议，请携带您的保险卡和购买保险时使用的身份证/护照，您也可以咨询我们的工作人员。
A: Yes, as different insurance may have different requirements, we would suggest, please bring your insurance card and ID card/Passport, which should be the one you used to purchase of the insurance. You can also consult our staff before your visit.
With a Direct billing arrangement, does it means “nothing ” out of my pocket?
根据您保单内容，有些项目可能达到最大的保险额度/津贴，或者存在有共担、免赔额和自费项目。对于保险不承保的这部分，在您离开医院之前，必须结清。如有任何问题，请及时联系客服或者保险部。
A: According to your benefit, some may incur maximum coverage / allowance, copayments, deductibles and self-paying items. For any uncovered portion, it must be paid at the hospital prior to your discharge. For any enquiries, please feel free to contact our Customer Services or Insurance Department.
I have insurance, how should I deal with the admitting procedure
请携带以下资料至客服前台办理住院：
1保险卡
2有效身份证件/护照/证明身份的文件
3医生开具的入院证明
4完整填写保险理赔资料，并签字确认
5支付押金
A:Please bring below documents to reception for admission:
1: Present your insurance membership card
2: Present your ID card / passport / Identification documents for verification
3: Get the Admission Letter from your doctor
4: Fill in the details of patient’s part in the claim form and endorse your confirmation
5: Pay a certain amount of deposit
我们的工作人员会联系您的保险公司，索要住院担保函。然后，在您办理出院时，根据你的担保函内容，退还押金。
Our staff will contact your insurance company for the GOP and return your deposit when you discharge.
如果保险公司在我出院前，仍未出具住院担保函，怎么办？
What if I cannot get my Guarantee of Payment (GOP) even at discharge in the end?
您需要在出院前支付全部费用。我们会提供账单/发票和相关医疗报告，以便您向保险公司索赔。
A: You will be required to settle all outstanding amounts upon discharge. We will then issue the hospital invoices and related medical reports for you to claim reimbursement back from your insurer.
如果我有一些关于保险或者直付服务方面的问题，怎么办？
Who should be the contact if I have problem in insurance or direct billing services?
您可以联系我们的保险部或客服部
保险部
电话：+86-512-81669288
邮箱：yun.lu@ncich.com.cn
客服部
电话：+ 86-512-88176666
邮箱：sz_customerservicestaff@ncich.com.cn
A: Your can contact our insurance department or Customer Services Department
Insurance Department:
Tel: +86-512-81669288
Email: yun.lu@ncich.com.cn
Customer Services
Tel: + 86-512-88176666
Email: sz_customerservicestaff@ncich.com.cn
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